Privacy policy

Nuit operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated and discreet shopping experience (the “Services”). Nuit is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and how we collect, use, and disclose your personal information.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another identifiable individual. Personal information does not include information that has been anonymised or de-identified.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

  • Contact details, including your name, billing address, shipping address, phone number, and email address
  • Financial information, including payment card details, transaction amounts, payment confirmation, and other payment-related information (processed securely by third-party payment providers)
  • Account information, such as username, password, preferences, and settings, where applicable
  • Transaction information, including products viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled
  • Communications, including information you provide when contacting customer support or otherwise communicating with us
  • Device information, including IP address, browser type, device identifiers, and network information
  • Usage information, including how and when you interact with or navigate the Services

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, when you place an order, create an account, contact us, or otherwise provide information
  • Automatically, through cookies and similar technologies when you use or visit the Services
  • From service providers, who assist us in operating the Services and processing data on our behalf
  • From partners or third parties, where permitted by law

How We Use Your Personal Information

We may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

To operate our store, process payments, fulfil orders, arrange shipping, manage returns and exchanges, maintain your account, enable reviews, remember preferences, and provide a personalised shopping experience.

Marketing and Communications

To send marketing or promotional communications (primarily by email, and where permitted by law, other channels). You may opt out of promotional communications at any time using the unsubscribe option provided.

Security and Fraud Prevention

To authenticate accounts, secure transactions, detect and prevent fraud or unlawful activity, and protect the integrity of our Services. You are responsible for maintaining the confidentiality of your account credentials.

Customer Support

To respond to enquiries, provide assistance, and maintain our relationship with you.

Legal and Compliance

To comply with applicable laws, regulations, legal processes, and to enforce our terms and policies.

We take particular care to handle personal information related to orders discreetly and confidentially.

How We Disclose Personal Information

We may disclose personal information in limited circumstances, including:

  • To Shopify, payment processors, logistics providers, IT and analytics providers, and other service providers who support our operations
  • To marketing or advertising partners, where permitted, to provide relevant communications or advertising
  • When you direct or consent to such disclosure (for example, for shipping or social media integrations)
  • To affiliates or within our corporate group, if applicable
  • In connection with a business transaction, or to comply with legal obligations, protect our rights, or prevent harm

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your interactions with our store in order to provide and improve the Services.

Certain enhanced Shopify features may use data from your interactions with our store and other merchants. In these cases, Shopify acts as an independent controller of that data. To learn more, please review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those third parties. Any information you provide to third-party platforms is governed by their own privacy policies.

Children’s Data

The Services are intended for adult customers only. They are not designed for use by children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

If you believe a child has provided us with personal information, please contact us so that we can take appropriate steps. As of the effective date of this Privacy Policy, we do not knowingly sell or share personal information of individuals under 16 years of age.

Security and Retention of Information

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

This Privacy Policy is intended to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Depending on where you live, you may also have additional rights under applicable laws.

Your rights may include:

  • The right to access personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of personal information, subject to legal obligations
  • The right to data portability, where applicable
  • The right to opt out of marketing communications

You may exercise these rights by contacting us using the details below. We may need to verify your identity before processing your request.

We will not discriminate against you for exercising your rights.

Complaints

If you have concerns about how we handle your personal information, please contact us first. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on recognised legal transfer mechanisms to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date will be revised accordingly.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact us at:

Email: info@serpex.com.au