Our Promises
Fast Response
We aim to respond to enquiries within 24 business hours.
Order & Delivery Support
Support with sizing, shipping, and order updates before and after purchase.
Thoughtful Customer Care
Respectful, attentive support from first question to final delivery.
Contact Information
info@serpex.com.au
Support Hours
Monday–Friday, 9am–6pm (AEST/AEDT)
Contact Us
Frequently Asked Questions
How do I choose the right size?
Please refer to the size guide on each product page. If you’re unsure, our team is happy to help with personalised sizing advice so you can find the best fit.
How long does order processing take?
Orders are typically processed within 1 business day. Once dispatched, domestic delivery usually takes 2–8 business days. Delivery timeframes are estimates and may vary depending on location and carrier conditions.
What if I have an issue with my order?
If you experience any issues with your order, please contact us as soon as possible. We’ll review your enquiry carefully and assist you in line with our Returns & Exchanges policy.
How should I care for my products?
We recommend gentle hand washing with a mild detergent and avoiding bleach. Do not wring garments; instead, lay flat to dry away from direct sunlight to help preserve shape, elasticity, and longevity.